Privacy Policy FAQs

We are grateful for the business that you provide to High Altitude Coffee Roaster and would like to assure you that we are committed to using your personal information responsibly. This privacy policy outlines the methods of security compliance used by High Altitude Coffee Roaster. For purposes of this policy "site" will denote ""


When you make a purchase, register an account or join our mailing list on, we collect information including but not limited to your name, email address, billing and shipping address, zip code, phone number, and credit card information. When you provide this information, you consent that we may use it to contact you via phone, email, or direct mail. We may also collect information related to your visit on our site including but not limited to, activity on site, your Internet Service Provider’s address and the name of the web page directing you.


Information may be used for the following:

  • Improve site personalization and performance including but not limited to the analysis of personal, transactional and site session data
  • Customer service through email, live chat or telephone correspondence
  • Sending emails related to new products, promotional offers and site or brand updates as well as reminders to submit reviews to our third-party review tool. You may opt out of these emails at any time by clicking unsubscribe within these emails


The information we collect may be disclosed when legally required to verify or enforce compliance with government orders, the policies governing High Altitude Coffee Roaster and applicable laws that protect against misuse or unauthorized use of We keep record of past purchases and may combine this information with other demographic and publicly available information when necessary for government compliance.

We do not share credit card information with any third-party other than our payment processing service provider, Stripe Payments.

To aid in our marketing efforts, we may provide certain information gathered on with reputable third-party advertising services and networks. These service providers will always be contractually obligated to meet our security standards and keep all information confidential.

Third-party analytics may access information relating to user behavior on site in order to help us provide a better user experience.

This site may contain third-party content including content that will direct you to or facilitate information through a third-party site that may also collect information. If you are directed to a third-party site or opting-in to use a third- party tool on our website, it is important to note these integrations and ensure that you have reviewed these separate privacy policies.

In the event there is a change in the corporate structure of High Altitude Coffee Roaster including, without limitation, by merger, consolidation, sale, liquidation, or transfer of substantial assets, we may, in our sole discretion, transfer, sell or assign users’ information collected on and through the site to one or more affiliated or unaffiliated third parties or successor in interest.


We welcome your feedback and would like you to note that any feedback, reviews, or messages submitted on or to High Altitude Coffee Roaster customer care services via telephone, email or social media accounts will become the exclusive property of High Altitude Coffee Roaster and may be publicly shared or displayed.

User submitted product reviews and questions, site reviews and blog comments are considered public information. This information may be made publicly visible on the websites, social media pages and blog of High Altitude Coffee Roaster.

By connecting with us on social media by using our brand designated hashtags and handles, you are authorizing consent for to use this content for business purposes including marketing.


Our site is intended exclusively for use by adults. If you are under 18 years old, you may use the site only under the supervision of a parent or guardian. In accordance with the Federal Children’s Online Privacy Protection Act of 1998 (COPPA), we do not knowingly collect, solicit or use personal information of children under the age of 13 provided without parental consent. Should we become aware that a user under the age of 13 has registered without verifiable parental consent, any such information will be deleted.


We use cookies and tracking pixels to record your preferences, session and information, such as items you have added to your shopping cart, behavior on site, past activity and transactional data in order to provide better service upon your return to We may also use these tools to display targeted behavioral advertisements to you after leaving our site.

SSL SECURITY uses Secure Sockets Layer (SSL) technology to offer the safest, most secure shopping experience possible. SSL technology enables encryption of sensitive information during your online transactions.


If you are visiting our site from a country that is not the United States, please note that information and site usage may differ.

In accordance with the General Data Protection Regulation (GDPR), we allow access to those customers governed under European Union law to:

  Request a copy of the personal data processed about you

  Request that we delete your personal data upon request and do not use this information for marketing purposes


We welcome your feedback and would like you to note that any feedback, reviews, or messages submitted on or to High Altitude Coffee Roaster customer care services via telephone, email or social media accounts will become the exclusive property of High Altitude Coffee Roaster and may be publicly viewed.


Pursuant to California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or by telephone at (800) 952-5210; or by email to For more information about protecting your privacy, you may wish to visit:

Our site does not recognize Do Not Track signals. Some third parties may collect aggregate information about the users’ online activities over time and across websites when they use the site. While this information does not include personally identifiable information, certain processing activities that combine aggregate information with other information in possession of such third parties could result in the identification of users. If you are a resident of California, you may request that we not share your information with certain affiliates or third-party providers for marketing purposes, and/or you may inquire as to how we have shared your information with third-party providers for marketing purposes. In connection with such a request, we will identify the types of information shared and provide you with the names and addresses of the third parties with whom the information was shared. If you would like to receive any such information, please contact us at


The email address that you provide during checkout will prompt an order confirmation email, tracking information email, and this address will be included in our mailing list. You may always opt-out of our newsletter by clicking the unsubscribe link found at the bottom of all of our emails. 


If you have questions or would like to opt out of digital marketing and other communications from High Altitude Coffee Roaster, or to update, correct or remove your personal information at any time, please feel free to contact us at:

High Altitude Coffee Roaster

Pagosa Springs, CO 81147




All privacy policy information is subject to update and change. Please check back frequently in order to ensure that you are aware of these changes.